Privacy & Cookie Policy

Last Updated: 25th April 2025.

At Pro Surface Exterior Cleaning, we are committed to protecting your privacy and being transparent about how we collect, use, and store your personal data. This policy explains the information we collect through our website and services, how we use it, and your rights under data protection law.

1. Who We Are

Business Name: Pro Surface Exterior Cleaning Limited
Owner/Operator: Mark Kiss
Website: www.prosurfacecleaning.co.uk
Phone: 07352 107 897
Email: info@prosurfacecleaning.co.uk

2. What Information We Collect

We may collect and process the following information when you use our website or contact us:

Personal Details: Name, phone number, email address
Property Details: Address, type of property (for quoting)
Form Submissions: Messages sent via contact or quote forms
Photos: If uploaded for quote purposes
Payment Data: Handled securely via GoCardless (we do not store bank details)
Communication Records: Emails, SMS, WhatsApp messages
Technical Data: IP address, browser, device type, and cookies

3. How We Use Your Data

Your data is used to:

Respond to enquiries and provide service quotes
Schedule and deliver cleaning services
Send reminders by text message
Facilitate secure Direct Debit payments via GoCardless
Improve our website and services
Maintain internal records for administrative and legal purposes

4. How We Share Your Data

We do not sell or trade your information. We only share it with trusted third parties, including:

GoCardless for payment processing
WhatsApp Business for messaging
Website analytics tools such as Google Analytics
Legal bodies if required to comply with laws or regulations

5. Data Security

We use appropriate technical and organisational measures to protect your data, including:

SSL-secured website
Secure password-protected systems
Access limited only to necessary personnel

6. How Long We Keep Your Data

We keep your personal data only as long as necessary to:

Fulfil our services
Meet legal or financial obligations
Resolve disputes or enforce agreements
You can request that we delete your information at any time, unless we’re legally required to retain it.

7. Your Rights (GDPR)

You have the right to:

Access your data
Rectify inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details at the top of this page.

8. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you browse a website. They help websites function, remember user preferences, and gather anonymous data to improve services.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality.
Analytics Cookies: We use Google Analytics to track how visitors use our site so we can improve user experience.
Preference Cookies: To remember your preferences on the site (e.g., cookie consent).

Managing Cookies

You can choose to accept or decline cookies through your browser settings. Most browsers allow you to:

See what cookies are stored
Delete existing cookies
Block all or selected types of cookies

Please note that disabling cookies may affect how the website functions.

9. Updates To This Policy

We may update this policy from time to time. Changes will be published on this page, and the “Last Updated” date will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy & Cookie Policy or your personal data, please contact:

Mark Kiss
Pro Surface Exterior Cleaning Limited
Phone: 07352 107 897
Email: info@prosurfacecleaning.co.uk

Professional window cleaning services in Trowbridge, Westbury, Melksham, Bradford-on-Avon, and surrounding areas.